Frequently asked questions

A matched set: a top-load washer and a standard dryer from brands like Whirlpool, Maytag, Amana and Kenmore. Every set is cleaned and tested before it goes on the truck. Exact brands and models vary with availability, so we never promise a specific one.

Not usually. Our sets are dependable used machines that we inspect, clean, and run through a full test before every delivery. Repairs are included and backed by our 72-hour repair-or-replacement guarantee, so if a machine ever gives out, that is our problem to fix, not yours.

Yes, across our core Denver service area. Delivery, installation, and end-of-term pickup are all included at no charge. Farther out you can still rent; there's a one-time delivery charge, and we'll call you with the exact amount before your install. Either way you pay nothing until the machines are in and you're happy with them.

Denver and the surrounding communities, including Lakewood, Aurora, Englewood, Littleton, Wheat Ridge and Arvada. We deliver anywhere within 55 driving miles of our Denver base. Start a booking and we'll confirm we deliver to you. If you're outside the free Denver zone we'll call you about the delivery charge before your install.

You can still rent. There's a one-time delivery charge that depends on how far the run is, and we'll call you with the exact amount before your install — you're free to say no, and nothing is charged either way until the machines are installed and you've approved them. If you're a long way out, contact us first and we'll tell you straight away whether we can reach you.

Yes. Our team connects the washer to your water lines and drain, hooks up the dryer, levels both machines, and runs a test cycle before leaving. All you need are standard laundry hookups already in place.

Call or text us at (216) 372-1604 and we'll take it from there. Repairs are included in your monthly price, with no service fees, no parts charges, and no deductible. We'll arrange a time that works for you, and if we can't fix it quickly we bring you a working machine instead under our 72-hour repair-or-replacement guarantee. You keep paying the same monthly amount and nothing else.

If a covered machine stops working, we'll repair or replace it with a working machine within 72 hours of receiving your service request. The 72 hours start the moment you tell us there is a problem, not whenever we get around to it. So the worst case is a working washer and dryer back in your home within 72 hours, at no extra cost to you. Tell us by calling or texting (216) 372-1604.

We come and get them. Near the end of your term we'll reach out to schedule a free pickup, which is included even in the extended area. Want to keep them longer? Just tell us, and you can keep them month to month at the same monthly price until you schedule a pickup.

No. This is a rental, not rent-to-own. The machines stay ours, which is exactly why repairs, maintenance, and pickup are on us. You never have to sell, move, or fix a washer again.

A standard laundry setup: hot and cold water taps, a drain, a grounded outlet for the washer, and a 240-volt outlet (electric) or gas line (gas) plus a vent for the dryer. Most homes and apartments with a laundry closet already have all of this. Not sure? Choose "Not sure" during booking and we'll help you figure it out.

Yes. Electric dryers are our standard and plug into the 240-volt outlet found in most laundry areas. If you're not sure what you have, choose "Not sure" during booking and we'll help you figure it out.

Yes, gas dryers are available on request. Tell us during booking so we bring the right dryer and connector. You'll need an existing gas line at the dryer location.

Yes. Choose any whole number of months from 3 to 24. The price is set by the range your term falls in: 3–5 months $70/mo, 6–8 months $60/mo, 9–11 months $55/mo, 12+ months $50/mo. You pick the exact month count when you book.

On your delivery date, the day the machines are installed. The booking date doesn't matter — it's also the day we take your first payment. Your next payment is due one month after that.

Not when you book — we don't even ask for a card. We deliver both machines, connect them, and run them with you. Once you've seen them working and you're happy, we text you a link to pay your first month. If you never get the machines, you never pay a cent.

Then don't pay for them. Tell us at the install and we'll load them back up and bring you a different set — no charge for the trip and nothing owed for the set you turned down. You only pay once there's a washer and dryer in your home that you're happy with.

One month after your delivery date, then on the same day each month for the rest of your term. For example, a delivery on March 10 means your next payment is April 10. We charge the payment method you used at booking.

No. There is no security deposit, and we don't take a card at booking either. The first money that changes hands is your first month, paid after the machines are installed and you've approved them.

Your first month is paid at the install, from a link we send you. That payment also saves your card, so starting one month after delivery we charge the same card automatically for the rest of your term. You'll get an emailed receipt every time, and you can update your card by contacting us.

An adult needs to be home to let us in and check the machines over with us. Need a different day? Tell us whenever — moving it is free, and there's no cancellation fee either, because you haven't paid us anything.

If nobody answers when we arrive, we'll call, text and wait 20 minutes, then get in touch to book you another day.

Yes. Contact us and we'll move it to another open date and window. Because your rental and billing start on the delivery date, they move with it.

Let us know. If your new home is in our delivery area, we can move the set for you and continue your rental; we quote the moving fee before you decide. If you're leaving the area, we'll schedule a pickup and wrap up your rental at no charge.

Three-hour windows, every day: Midday (12 PM – 3 PM), Afternoon (3 PM – 6 PM) and Evening (6 PM – 9 PM). Pick one when you book, including today if there is still time: same-day slots close three hours before they start, and our day starts at 10 AM, so an order placed overnight is measured from then. We'll email you a reminder the day before, and if you opt in to texts we'll also text you when we're on the way.