Rental Terms
Version 2026-09-poc-8 · Effective September 12, 2026
Draft terms — not yet reviewed by an attorney.
In short: you rent a washer and dryer set from us for the term you choose, pay monthly starting on delivery day, and we deliver, install, repair, and pick up. No security deposit. Not rent-to-own.
1. This is a rental, not a purchase
Laundry Now (Meridian Digital LLC, "we" or "us") rents you a washer and dryer set. The equipment stays our property the whole time. You are not buying it, and this is not rent-to-own: no part of your monthly payment goes toward owning the machines.
These Rental Terms and your booking confirmation together form your rental agreement. If anything in the confirmation is more specific (your price, your term, your address), the confirmation applies.
2. Your rental term and monthly price
You choose how many months you need, from 3 to 24. Your monthly price depends on the length you choose: 3–5 months: $70/mo · 6–8 months: $60/mo · 9–11 months: $55/mo · 12+ months: $50/mo. Your price is locked for your whole term.
Your term and your monthly billing start on the day we deliver and install the machines, not the day you book. Each later payment is due on the same day of the month as your delivery date.
Example: you book on December 20 for delivery on January 1, 2027. Your first month runs from January 1, and your next payment is due on February 1, 2027.
3. What you pay, and when
Booking costs nothing and asks for no payment details. We do not hold a card, and we cannot charge you for anything at the time you book.
You pay at the install. We deliver both machines, connect them, and run them with you. Only once you have seen them working and told us you are happy do we take your first month, through a link we send to your phone. That payment is your first month of rent, not an extra charge, and it is not returned at the end of your term because it has already paid for month one.
If you are not happy with the set, you do not pay. We take it away and bring you a different one, at no charge.
Delivery and installation are free inside our core Denver service area. Outside it there is a one-time delivery charge that depends on how far the run is. We tell you the exact amount by phone before your install, and you are free to decline it — we will not deliver, and you will owe nothing. Addresses a long way out are handled by arrangement; contact us first.
There is no security deposit. Nothing at all is taken before your machines arrive.
4. Recurring payments
By booking, you authorize us to charge your saved card or bank account for your monthly rent on the same day each month for the rest of your term, and monthly afterwards if you keep the machines past your term (see "End of term and pickup"). The amount is always the monthly price shown on your booking confirmation. We email you a receipt for every charge.
You can update your payment method at any time by emailing hello@rentlaundrynow.com or calling (216) 372-1604. Please do so before your next payment date.
If a payment fails, we will retry it and contact you so you can fix it. This version of our terms does not include a late fee.
5. Delivery and installation
You pick a delivery date and a three-hour window: midday (12 PM – 3 PM), afternoon (3 PM – 6 PM), evening (6 PM – 9 PM). Someone 18 or older must be home for the whole window to let us in and confirm the installation.
Before we arrive, please make sure there is a clear path to the laundry area and that the hookups work: hot and cold water taps, a drain, a grounded electrical outlet, and either a 240-volt dryer outlet or a gas line, plus an exterior dryer vent. If you rent your home, getting your landlord's permission is your responsibility.
Changing your delivery to another day is free, whenever you tell us. Email hello@rentlaundrynow.com or call (216) 372-1604. There is no rescheduling fee and no cancellation fee, because you have not paid us anything.
If no one answers when we arrive, we will call and text you and wait 20 minutes before we leave, then get in touch to book another day.
6. You check it before you pay
We do not leave until both machines have been run in front of you and you have told us you are happy with them. Only then do we ask for payment.
If you do not want the set — it is not what you expected, it is marked, it sounds wrong — say so and we will take it back and bring you a different one. You will not be charged for the visit, and you do not owe us anything for the set you turned down.
7. Using the equipment
The machines are for normal household laundry at the delivery address on your booking. Please follow the care instructions we give you and the manufacturer's manual, do not overload the machines, and keep the dryer's lint filter clean.
If anything seems wrong (a leak, a strange noise, a cycle that will not finish), tell us right away. Catching problems early keeps repairs small.
8. Repairs and the 72-hour guarantee
Normal wear and tear and ordinary breakdowns are on us, at no cost to you. If a covered machine stops working, we'll repair or replace it with a working machine within 72 hours of receiving your service request.
To make that possible, please give us reasonable access to the machines at a time we agree on.
If we cannot repair or replace a broken machine within 7 days of your service request, you do not pay rent for the days it was out of service beyond that point. We credit those days on your next payment.
9. Damage you are responsible for
You are responsible for damage caused by misuse or neglect, by pets, by moving or repairing the machines without us, or by water damage from hoses that were disconnected or moved after our installation leak test. You are also responsible if the machines are lost or stolen while in your care.
If that happens, we charge the reasonable cost of repair, or the fair replacement value if a machine cannot be repaired. We always show you photos and an itemized explanation first, and we never charge more than replacement value. We recommend renters insurance; many policies cover this kind of loss.
10. Moving, transferring, or modifying
Please do not move the machines yourself, even within your home. Water and gas connections need to be done and tested properly. If you move within our service area, we can relocate the set for you for a fee we quote in advance.
Please do not sell, lend, sublet, alter, or let anyone other than us repair the machines.
11. Ending early
Plans change. If you need to end your rental before your term is up, tell us at least 14 days ahead and we will schedule a pickup.
Because your monthly price was based on the length you chose, we re-price the months you actually used at the rate for that shorter term, and charge only the difference. That difference is capped at two months of your rent, and there is no other early-ending fee. Example: you chose 12 months at $50 per month but leave after 6. The 6-month rate is $60 per month, so the difference is $60.
There is no charge at all to end early if you move outside our service area or if we could not fix or replace a machine within 7 days.
12. End of term and pickup
When your term ends, you can keep the machines month to month at the same monthly price until you schedule a pickup. Whatever length you chose, we email you about a month before your term ends so nothing is a surprise, and you can tell us then whether to book a pickup or keep going.
Pickup at the end of a completed term is free in our core Denver service area, and it is also included for extended-area customers who complete their term. Someone 18 or older needs to be home for the pickup window. We inspect the machines when we collect them and let you know right away if we see anything covered by "Damage you are responsible for".
13. Cancelling before delivery
If you cancel before your delivery date, we refund your first month and any extended-area delivery charge in full. Just email hello@rentlaundrynow.com or call (216) 372-1604 (Mon–Sat, 8 AM – 8 PM).
14. If payments stop
If a payment fails, we will contact you and work with you to sort it out. If rent is more than 30 days past due, we may end the rental and schedule a pickup. You owe rent through the day we collect the machines.
We never enter your home without your permission.
15. Our promise and warranty limits
Our 72-hour repair-or-replacement guarantee above is our warranty to you. Beyond that promise, the equipment is provided as-is, and we do not make any other warranty, including any implied warranty of merchantability or fitness for a particular purpose.
Our total responsibility to you for anything connected with this rental is limited to the rent you paid us in the 12 months before the claim. We are not responsible for indirect losses such as lost time, ruined clothing, or damage to belongings, except where the law says we must be.
16. Electronic documents and messages
You agree to receive this agreement, your receipts, and notices about your rental by email at the address on your booking. If you opted in, we also text you about your delivery. Reply STOP to any text to stop texts. You can ask us for paper copies at any time by emailing hello@rentlaundrynow.com.
17. Changes to these terms
If we update these terms, we email you at least 30 days before the change takes effect. A change never raises your monthly price or shortens your term while your term is running. Every version is archived, and your agreement records the version you accepted.
18. Colorado law and disputes
Colorado law governs this agreement. If we ever have a disagreement we cannot settle by talking, it will be handled in the courts of Denver County, CO. Small claims court is welcome. This version of our terms does not require arbitration.
19. Contact us
Meridian Digital LLC, doing business as Laundry Now. Questions about these terms or your rental: hello@rentlaundrynow.com or (216) 372-1604, Mon–Sat, 8 AM – 8 PM.